Welcome to Mayoh.
Mayoh (the “Website”) is owned and operated by MAYOH Trad., for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the Kingdom of Saudi Arabia. Mayoh is a Trading company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 1010382048 and its registered office in Riyadh, Kingdom of Saudi Arabia.
Website Terms
Please read these Website Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilisation of our Website and Website services. We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an order through our Website, you are deemed to have consented to the latest version of the Website Terms and then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an order but before it has been fulfilled, we are obliged to apply that change to your order. In all other cases, the version posted at the time your order was placed will apply. If you do not agree to be bound by the Website Terms, you should not use the Website.
Eligibility
We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Website Terms; and (ii) enter into binding orders with us. In addition, only orders with delivery addresses within the Kingdom of Saudi Arabic can currently be processed via the Website. Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline orders where we suspect commercial usage.
Registration
In order to take advantage of the features and services of this Website, you can either utilise the Website on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by contacting us at info@Mayoh.com.sa or updating them in your Website profile. Please keep your account details and password confidential and secure. Our customer service agents will never ask you for your password. We are committed to complying with our Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.
Privacy & Cookie Policy
Please refer to our Privacy & Cookie Policy for details on how we deal with your data.
Orders
When you place an order with us, subject to your rights to cancel or return the items, you commit to buy the items described in that order, at the price indicated including any delivery fees, taxes, cash handling fees and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorisation, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your order is paid for.
The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, we will notify you.
Receipt of your order will be acknowledged by email. However, the order is only confirmed when you receive a notification from us confirming the dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.
Payment
Payment will be taken at the time you place your order. By entering payment details onto our Website, you warrant that you are duly authorised to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorised, the payment method is not valid or where we do not think you are authorised to use to utilise the relevant tender type.
Mayoh provides all possible payment options for our customer’s convenience. For payments made via Credit Card, Debit Card or Apple Pay, we may request additional personal documents, such as a passport copy or ID card with a photo, in order to confirm your order. For payments made via a Delayed Payment Provider, you may be asked to provide additional personal documents and be subject to credit checks. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments. Mayoh reserves the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof) if it suspects there is fraudulent or suspicious activity. The Website is not liable or bound to inform or send specific communication to the user regarding the changes to your payment options on the website (or any portion thereof). It is the customer’s responsibility to get in touch with Mayoh in order to get the payment options reactivated. Our website may contain links to websites owned and operated by third parties and which are there for your convenience. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services (including for the avoidance of doubt by the Delayed Payment Provider). We make no warranties or representations about the accuracy, completeness or timeliness of any content posted on our website or our Apps by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.
Prices
Prices on the Website are displayed in Saudi Arabian Riyals (“SAR”) and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final checkout.
Where you purchase using a payment card denominated in a different currency to Saudi Arabian Riyals, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
The destination you ask us to deliver to, the items and services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your order:
- has already been processed, then we may at our discretion: a. cancel the order (or part thereof), arrange for collection of the mispriced item(s) from your original order delivery address in the Kingdom of Saudi Arabia and issue you a full refund including original order delivery fees, taxes and duties (if applicable); b. where the price you paid is lower than the actual price of the item, honour the price in your order; or c. where the price you paid is higher than the actual price of the item, refund you the difference;
- has not yet been processed, then we will notify you as soon as possible and only process the order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the order (or part thereof) and refund your payment in full.
Promotional Codes and Discount Schemes
Promotional codes are valid only in accordance with their terms, until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties. Inner Circle discounts are currently not available for orders placed through the Website.
EXCLUSIONS
Unless otherwise stated, selected brand exclusions apply to all promotional codes and offers. If the item is not eligible for the offer, the discount will not be reflected.
Cancellation
You may contact us at any time prior to your order being marked as “Processed” on our online order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the order has been processed, please await delivery and use the Returns process. We may cancel an order where you elect to pay through cash on delivery but you do not complete the SMS verification step on the basis described in the orders section above.
Product Liability
By placing an order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).
Title to Goods
The title to the items in your order will pass to you on dispatch of your order and we will have a lien on the items until payment in full is received for the order. Risk in the items in your order passes to you on delivery to the address detailed in the Order.
Intellectual Property Rights
Your use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorised by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and using of the above-listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Content
In addition to the Intellectual Property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that the Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error-free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up-to-date virus-checking software installed.
Descriptions
At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however, colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
The Sustainability Clause
In an effort to contribute to sustainability and eco-consciousness, the term “sustainability” is used to refer to any brand that contributes to a greener planet by adopting eco-friendly processes. The campaign acknowledges labels that are trying to make a difference in their own ways.
No Warranty
Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website.
Your use of the Website is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the Site available will be virus-free; or that information on the Site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.
Liability
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
Indemnity
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.
Entire Agreement
You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.
No Agency
Nothing contained in these Website Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
Assignment
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of MAYOH Trad.
No Waiver
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Website Terms are cumulative and are not exclusive of any rights or remedies provided by law.
Illegality
If any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.
Language
These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.
Disputes and Governing Law
These Website Terms are governed by the laws of the Kingdom of Saudi Arabia. All disputes arising here under are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
