Ordinary Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free returns policy which allows you to return delivered items to us for any reason up to 7 days from delivery of your Order, charges apply. Returns are available except for swimsuits due to hygiene purposes.

 

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

 

Damaged Goods/Incorrectly-Fulfilled Orders

If an item in your order is received damaged or is not what you ordered, then please arrange for the return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 7 days of receipt for a full refund including, where applicable, original order delivery charges, cash handling fees, taxes and any duties.

 

Returns Process:

Items can be returned by arranging collection from your delivery address in the Kingdom of Saudi Arabia by either:

• contacting us at info@Mayoh.com.sa; or
• logging into the My Account/Order History section of the Website.

 

General Conditions Applicable to Returns

In order to qualify for a refund, all items (including promotional gift items accompanying the order) must be returned to us within 7 days of order receipt:

• unaltered, unused and in full saleable condition (or the condition in which they were received from us).
• in their original packaging/box/dust cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.

In addition:

• Please take care to preserve the condition of any product packaging as, for example, damaged boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
• We regret that we cannot offer returns on the following categories of products: swimsuits.
• We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under KSA law.

 

Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new order placed for the replacement items.